By engaging in a transaction with MysticSole, you acknowledge and accept the conditions outlined in this section regarding pricing adjustments, material composition, and the non-hypoallergenic nature of our costume jewellery. For any clarifications or inquiries, please feel free to reach out to us through our provided contact channels.


1.1 In these terms and conditions:

  • “We” or “Us”: Refers to MysticSole, the entity operating through, unless expressly specified otherwise.
  • “You”: Denotes the individual engaging in the purchase of Goods from MysticSole.
  • “Contract”: Signifies the legally binding agreement between you and MysticSole for the sale and purchase of Goods, encompassing these Terms & Conditions.
  • “Goods”: Encompasses the entirety of Punjabi Juttis and additional items made available for purchase on the MysticSole platform.
  • “Terms”: Represents the comprehensive set of terms and conditions outlined herein.

1.2 Exclusivity and Variations:

These Terms stand as the exclusive terms and conditions that govern the sale of Goods by MysticSole. They form an integral and binding part of the Contract between you and MysticSole. Any proposed variations or modifications to these Terms must be documented in writing and require mutual confirmation from both our duly authorized representative and you, the purchaser. This ensures a transparent and documented understanding of any alterations to the agreed-upon terms.

1.3 Understanding the Contractual Relationship:

The Contract, inclusive of these Terms, establishes a clear and transparent framework for our commercial relationship. By making a purchase on MysticSole, you acknowledge and agree to abide by the terms set forth in this Contract. It delineates the rights, obligations, and expectations of both parties, fostering a fair and equitable transactional environment.

1.4 Clarity in Goods Description:

We are committed to providing accurate and detailed descriptions of our Goods, including Punjabi Juttis, ensuring you have a comprehensive understanding of the products available for purchase. While every effort is made to maintain the accuracy of product information, slight variations may occur, and MysticSole reserves the right to modify such details without prior notice.

1.5 Communication of Variations:

In the event that any variations or modifications are made to these Terms, MysticSole undertakes to communicate such changes promptly. This ensures that you, as the purchaser, are informed and empowered to make well-informed decisions throughout the purchasing process.

1.6 Continuous Engagement:

MysticSole values an open and transparent relationship with its customers. Your continuous engagement and patronage are appreciated, and we are committed to upholding the highest standards in our products and services.


2.1 Price Adjustments: MysticSole maintains the right to modify published prices at any time without prior notice. We recommend reviewing the current pricing details before making a purchase to ensure accurate information.

2.2 Composition and Base Material: Our sandal pieces are crafted from custom materials.  When we mention the base colour, we are specifically referring to the colour of the sole. This distinction is crucial for a comprehensive understanding of the aesthetic elements of our sandals.

2.3 Allergen Alert for Punjabi Juttis:

Kindly note that our Punjabi Juttis are not hypoallergenic. If you have allergies, we strongly discourage placing an order for these items. Familiarizing yourself with the materials used in our Juttis ensures a prudent and well-informed purchase decision, in harmony with your individual preferences and health considerations. Your well-being is our priority at MysticSole. If you have any questions or concerns, please feel free to reach out to us through our provided contact channels.


3.1 Accuracy of Information: When placing an order for Punjabi Juttis online, you affirm that the provided information is accurate and complete. This information should pertain specifically to you, the individual initiating the order, and not a third party.

3.2 Order Verification: Confirmation during credit/debit card payment processing does not solely constitute the confirmation of online orders. MysticSole retains the right to verify orders and will accept them only after successful verification by our team.

3.3 Non-Binding Nature of Errors: In the event of errors occurring during the ordering process due to technical or uncontrollable reasons, we reserve the right to consider the order non-binding. MysticSole is committed to providing a seamless online shopping experience, and any technical discrepancies will be addressed with due diligence.


4.1 Information Collection: In the process of placing an order, it is essential to provide personal information. This information is exclusively utilized for order processing and delivery purposes.

4.2 Confidentiality Assurance: We want to assure you that your personal information will not be shared with third parties unless explicitly required for order processing and delivery logistics.

4.3 Financial Data Security: Rest assured, your financial details are not stored by us. We prioritize the security of your sensitive information, and our commitment is to safeguard your privacy throughout the order placement process.


6.1 Estimated Delivery Dates: While we provide estimated delivery dates, it is important to note that these are provided for guidance and are not guaranteed. External factors may influence the actual delivery timeframe.

6.2 Method of Delivery: The selection of the delivery method, whether through postal service or courier, is at our discretion. We aim to choose the most efficient and reliable option to ensure the prompt delivery of your ordered Goods.

6.3 Handling Damaged Goods: In the unfortunate event that you receive damaged Goods, we request immediate notification within 48 hours of receipt. Additionally, please retain the packaging, as it may be necessary for potential claims or investigations related to the damaged items.

  1. RETURNS And Exchange

7.1 Jutti Exchange Policy: Jutti’s can be exchanged for another size of the same style only. If your desired size is unavailable, an exchange for another style of similar value is permissible. Please initiate the return process within 7 working days of receiving the item, utilizing recorded delivery for added security. Ensure the Jutti is returned in its original packing. Please note that shipping costs for return orders are the responsibility of the customer. Include the provided invoice and specify your desired exchange size.

Note: Items purchased on SALE are non-exchangeable.

7.2 Prior Notice Requirement: Items intended for return must be accompanied by prior written notice. Returns received without this notice will not be accepted.

7.3 Secure Packaging for Returns: Exercise care when returning items, ensuring they are appropriately packaged to prevent any potential damage during transit.

7.4 Custom Orders Exclusion: Custom orders, specifically designed for you, are non-returnable and cannot be cancelled once in progress.

7.5 Original Packaging and Unused Condition: Returned items should be in their original packaging and in unused condition to be eligible for processing.

7.6 Order Processing and Cancellation: Orders are processed promptly, and once shipped, they cannot be cancelled. Please be mindful of this policy when placing orders.


8.1 Post-Delivery Damage: We want to make it clear that we are not responsible for any damage incurred after the delivery of the product. Once the Goods are delivered, their condition becomes the responsibility of the recipient.

8.2 Exclusions from Responsibility: We want to highlight that we are not liable for wear and tear or accidental damage to the products. This includes any damage that may occur due to regular use or unforeseen incidents.

8.3 Liability Limitation: Our liability for any loss or damage is capped and will not exceed the total amount you paid for the respective Goods. This limitation ensures clarity regarding the extent of our responsibility in the unfortunate event of loss or damage.


9.1 Written Confirmation Requirement:

For all communications and notices, we require written confirmation, including email correspondence. Please direct any notices to (insert email here). 


In situations where customers provide inaccurate information, experience payment failures, face insolvency, or breach the terms outlined in this agreement, MysticSole reserves the unequivocal right to take corrective actions. These actions may include canceling the existing contract and reclaiming any Goods that remain unpaid.


MysticSole cannot be held liable for circumstances beyond our control, including but not limited to extreme weather conditions, acts of God, terrorism, or shortages in materials or labor. These unforeseeable events fall under the umbrella of force majeure, and while they may disrupt regular operations, we want our customers to understand that we are not accountable for occurrences outside our influence. T


12.1 Mediation for Unresolved Disputes: In the event of disputes that remain unresolved, mediation may be considered if both parties agree. 

12.2 Jurisdiction of English Courts: For disputes that require resolution, the governing jurisdiction will be the English courts. By engaging in transactions with MysticSole, you agree to submit to the jurisdiction of the English courts for the purpose of resolving any disagreements or disputes that may arise. 


13.1 Single Code Usage and Code Replacement: Only one promotional code can be applied per transaction, and any defective codes will not be replaced. Ensuring the correct functionality of promotional codes at the time of use is crucial for a smooth and seamless shopping experience.

13.2 Inapplicability of Expired or Defective Codes: Discount values cannot be deducted if a promotional code is defective or has expired. It is the responsibility of the customer to ensure the validity and accuracy of the promotional code entered during the checkout process.

13.3 Discount Application and Refund Adjustments: Discounts apply across items within an order, and any refunds related to discounted items will be reduced by the corresponding discount value. 


For comprehensive details on items that cannot be returned, please refer to our dedicated returns policy. This document provides specific information and guidelines to ensure a clear understanding of our return procedures and eligibility criteria. If you have any questions or require further clarification, we encourage you to review the returns policy or reach out to us through our provided contact channels. MysticSole is committed to transparency and providing our customers with accessible information for a smooth and satisfactory shopping experience.


15.1 Diverse Product Offerings: We meticulously source and present a diverse array of products, each boasting unique designs, features, and attributes. Our commitment lies in delivering items that not only meet but exceed the expectations of our valued customers.

15.2 Occasional Resemblances: At times, our products may exhibit similarities in design, appearance, or function to other products available in the market, whether produced by MysticSole or other manufacturers. This occurrence is coincidental and unintentional.

15.3 Clarification on Resemblances: We want to clarify that any resemblance or similarity between our products and others in terms of design, appearance, or function is purely coincidental or unintentional.

15.4 Limited Liability for Perceived Similarities: MysticSole shall not be held liable for any perceived similarities or resemblances between our products and those of others, including competitors, third-party manufacturers, or designers. We operate with integrity and transparency in all our offerings.

15.5 No Endorsement of Unauthorized Copying: We explicitly do not endorse or encourage any unauthorized copying or imitation of products, designs, or intellectual property owned by others. Our commitment is to originality and ethical business practices.

15.6 Consumer Due Diligence: We strongly advise consumers and customers to exercise due diligence in assessing and verifying the products they intend to purchase. This proactive approach ensures informed decision-making and aligns with our commitment to customer satisfaction.

15.7 Research and Inquiry: Customers are encouraged to research and inquire about the origin, design, and intellectual property rights associated with any product before making a purchase. This proactive stance empowers customers with the necessary information to make informed choices in their shopping endeavors.


16.1 Disclaimer for Resemblance or Similarity: To the fullest extent permitted by applicable law, we unequivocally disclaim any liability for legal claims, disputes, or actions that may arise due to the resemblance or similarity between our products and those of others. This disclaimer is intended to safeguard MysticSole from any unintended legal consequences related to product similarities.

16.2 Limited Liability for Losses or Claims: We shall not be held liable for any losses, damages, or claims, including but not limited to intellectual property disputes, infringement claims, or legal actions initiated by third parties against customers or us. This exclusion of liability is in line with legal considerations and ensures a clear understanding of the limited scope of our responsibility in such scenarios.


For any inquiries or concerns regarding our products, please do not hesitate to contact us at . We value open communication and are here to address any questions or issues you may have. Your satisfaction and understanding are essential to us at MysticSole.